Thermador Professional Range /Oven /Stove Review. Customer Service is a Letdown

Back in 2003 we were very excited. We were about to welcome our 2nd child, and we were putting in our dream kitchen. We had everything packed, construction started. C was born in November...and construction continued. Christmas came and went. In January of 2004, we purchased our appliances. After much research, we settled on the Thermador PGR486GdZS,  the all gas 48 inch professional range with  griddle. We were so excited!  In the spring, we inevitably had to fire the contractor. Problem after problem. Our gorgeous appliances sat in their boxes, as family and friends came to the rescue, installing cabinetry, painting, crafting moldings. In the spring of 2004, the kitchen was finished, appliances professionally installed...we were running!

Now let me backtrack a bit...we (as most of you know) are teachers. We live simply, take one short road trip a year, don't go out much....this was our one big splurge. The one we knew we would never do again. The one we didn't think we would have to do again. After all,when you spend as much on a stove as you would on a used car, why would you?

Shortly after the warranty expired, the broiler was only lighting on one side. We lived with it...cooking under that one side. Then the griddle went on the fritz. We would have to turn it on, turn it off, turn it on, turn it off, in order for it to heat up. Then we had a power outage, and when the power came back on, the mother board was fried. Luckily, insurance covered most of the cost of the mother board.
(500.00-600.00).  This year, in May, I went to turn on my stove, and the main oven would not work at all. We used the small side oven, and saved for repairs. When we called the folks at our local Thermador repair shop, they were amazed at all of the repairs that the stove needed. The repairman also told us to stop using the small oven, as he could smell gas.

Several of the star burners ignitors were gone or going, which is why it was taking several times before they would light, if at all.  The ignition devise and reignition bake modules were shot. The griddle needed new parts. The broiler needed new parts.  What?? Our dream kitchen was turning into a nightmare. We contacted Thermador to see if they would help with parts. My first call was made July 6th...today, September 7th, 2012, after countless customer service reps, countless emails, calls to a cell # we haven't had in over 10 years, we are disgusted. Today Thermador decided that our stove was too old to help. They kept referring to it as being 10 years old. Perhaps their math needs as much help as their customer service.

So now we have spent all of our summer without an oven. Our 8 and 13 year olds have been VERY patient. Having a daughter with Celiac Disease, we cannot eat out, we must cook at home. The challenges of gluten free cooking on top of the stove or in the microwave were endless. A whole summer of their lives and ours without what should be a "modern convenience"...Thermador made it a modern day inconvenience.

Thermador File # 830559
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